Delivery FAQ'S
Which courier company do you use for your deliveries?
We trust only the best couriers in the USA to delivery our beautiful chess sets, our couriers include USPS, UPS and FedEx for Doemstic deliveries and for Inernational deliveries we use USPS, UPS and DHL Express.
How long will delivery take?
All USA orders that have been placed by midnight ET and paid for will be shipped the next working day so that you receive your chess set as fast as possible. We offer standard shipping for free and we can expedite the shipping process per requirement.
If I am not home to sign for my delivery, what happens?
We supply our customers with tracking information for all orders, which allows for you to properly prepare to be home for your delivery. Should you miss your delivery and are unable to sign for the parcel, our couriers will return it to the hub and re attempt delivery again the following day or leave a note for its pick up at nearest hub at your convenience.
Do you offer express delivery?
Yes, we do. We can expedite with overnight shipping within USA or with 3-5 days for overseas orders.
Returns FAQ'S
Am I able to return my chess set to you for a full refund if I don't like it?
If you are not completely satisfied with your purchase, you have a full 30 days from the date of purchase to return the product for a refund or store credit.
How do I return an item to you?
Yes, may ship to our warehouse. If you plan to ship it by yourself, you will be required to provide proof of your return and postage cost. A receipt to validate cost will be required. No refund will be given for merchandise damaged due to poor packaging.
We can provide a prepaid return label as well and based on reason for your return you may have to pay for the return label. For more information on returns, please view our returns section located at the footer of our website.
Please allow 7-10 days processing time for credit adjustments on modified orders or returns.
If I return an item, is the postage covered?
Generally Postage fees are non-refundable. However, the Postage fees will be waived or credited if a shipping error is made by Chess'n'Boards. In this event, we'll cover the cost to replace the product and return.